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Returns Policy ( UAE - UNITED ARAB EMIRATES)

If you are not satisfied with the item(s) you have ordered, we will give you a full refund provided that you notify us within 7 days (starting from the day receipt of the item(s)

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
  • When trying on footwear, please take care not to mark the soles or damage the shoe box.
  • If an item has a brand tag attached, it must be returned with the tag in its original position.
  • If we have made a mistake on an item sent to you, or it is faulty or damaged, we will refund the delivery charge that you have paid to receive that item
  • Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customised pieces were damaged or faulty when delivered to you.

 

Return and Refund process

 

  1. To initiate the return process of the item(s) which you wish to return, you can contact us via phone on +971 54 321 0700 . You can also live chat with us 24 hours on WhatsApp or Via our Facebook or Instagram. 
  2. We will inform our courier to pick up the item from your doorstep within 2 working days.
  3. Once your return has been received and accepted, your refund will be completed via the original payment method, excluding the delivery costs.Automatically within 48 hours
  4. Any items on SALE or DISCOUNT, can only be exchange if size or broken, 
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