Refund policy


Refunds Policy

Effective Date: 1/1/2023

Thank you for shopping with Mitanistore.com! We are committed to providing you with high-quality products and exceptional customer service. We understand that there may be situations where you need to return an item and get refunds. This refund Policy outlines the guidelines and procedures for returning products purchased from our online store.

1.Refund Eligibility:

Items must be returned within 14 days from the date of delivery.
Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
Sale items, underwear, and swimwear are non-returnable and non-refundable.
Personalized or customized items cannot be returned unless they are defective or damaged.

2.Refund Process:

To initiate a refund, please follow these steps:

Contact our customer support team at info@mitanistore.com , or on our WhatsApp Number +971543210700  within 14 days of receiving your order. Provide your order number and details about the item(s) you wish to refund.
Our customer support team will guide you through the return process, providing you with a return authorization number and instructions for shipping the item(s) back to us.
Once we receive the returned item and confirm its eligibility, we will inspect it for any damages or signs of use.
Refunds will be processed within 3 business days from the date of receiving the returned item.
The refund will be issued using the original payment method used for the purchase.
Please note that it may take some additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.
If you placed your order using Cash on Delivery (COD), the refunded amount will be provided as store credit.
Store credit can be used for future purchases on our website for up to 12 months from the date of refund.

3.Changes to this Policy:

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting to our website.
By making a purchase from Mitanistore.com , you agree to adhere to this Refund Policy.

 

If you have questions or concerns about our Refund Policy, please contact our customer support team at info@mitanistore.com, call or send us Whatsapp on number +971543210700.

Thank you for shopping with us!

 

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