Effective Date: 1/1/2023
Thank you for shopping with Mitanistore.com! We are committed to providing you with high-quality products and exceptional customer service. We understand that there may be situations where you need to return an item. This Return and Refund Policy outlines the guidelines and procedures for returning products purchased from our online store.
1. Returns Eligibility:
• Items must be returned within 14 days from the date of delivery.
• Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
• Sale items, underwear, and swimwear are non-returnable and non-refundable.
• Personalized or customized items cannot be returned unless they are defective or damaged.
2.Defective or Incorrect Items:
• If you receive a defective or incorrect item, please contact our Customer Service within 14 days of receiving the order.
• We will provide instructions for returning the item at no cost to you, and a replacement or refund will be processed accordingly.
• If you wish to exchange an item for a different size, color, or style, please follow the return process outlined Below and indicate your preference for an exchange.
• Exchanges are subject to product availability. If the desired replacement item is unavailable, a refund will be processed instead.
4. Return Process:
To initiate a return, please follow these steps:
• Contact our customer support team at firstname.lastname@example.org , or on our WhatsApp Number +971543210700 within 14 days of receiving your order. Provide your order number and details about the item(s) you wish to return.
• Our customer support team will guide you through the return process, providing you with a return authorization number and instructions for shipping the item(s) back to us.
5. Return Fees:
• Customers are responsible for covering the return shipping fees. for Domestic Orders in UAE a flat return rate of 15 AED is applicable
• International returns are subject to the same eligibility criteria and return process as domestic returns. However, customers are responsible for the return shipping costs.
6. Changes to this Policy:
• We reserve the right to modify or update this Return Policy at any time. Any changes will be effective upon posting to our website.
• By making a purchase from Mitanistore.com , you agree to adhere to this Return Policy.
If you have any questions or need further assistance, please contact our customer support team at email@example.com, call or send us Whatsapp on number +971543210700.